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Frequently Asked Questions

Have you had any doubts? Don't worry! In this section you will find all the answers to your questions.
  • How can I book?
    We propose you to make your reservation through our official website or by telephone calling the hotel +376 755 356 or the Estival Group reservation center.
  • How can I confirm that you have received my reservation?
    If you have booked through our website, in the upper left part of the web you will find the menu with the section "My reservation" where, introducing your email and the booking number, you can confirm that everything is ready for your stay.
  • Do you have rooms adapted for people with reduced mobility?
    Yes, the Sporting Hotel has adapted rooms.

    If you need to request a room with these characteristics, you can do so by contacting our team, calling:
    Tel: +376 755 356

    It should also be mentioned that all of our hotel facilities are adapted for people with reduced mobility.
  • Up to what age are they considered children?
    Children under 2 years old are considered babies and do not pay as guests, but do count as occupants in the room.
    From the age of 2 to 11, they are considered children and pay as such.
    From 12 years old they count as an adult and pay the full price.
    Remember to always inform the age of the children when making your reservation.
    In no case may minors (up to 18 years of age) stay in any of our establishments without the guardianship of an adult.
  • Do you have rooms with a bathtub?
    Yes, there are some rooms with a bathtub. In case you need a room. With this feature, please call or contact the hotel by email in advance to make your request.
  • Pets Allowed?
    We know that your best friend is very important to you but, for reasons of hygiene and safety in our hotel, pets are not allowed, with the exception of guide and assistance dogs, with the presentation of the official and mandatory supporting documentation.

    You can always use trusted daycare centers in your area so that, during your vacation, your pet stays in good hands.
  • How can I get to the Sporting Hotel?
    Fill in the origin field in Google Maps with your current location or the starting point from which you want to reach Hotel Sporting. You can do so at the link provided: Google Maps - Hotel Sporting.
  • How can I contact the hotel?
    At the bottom of the hotel website you will find the direct telephone number and email for the reception.
  • What are the check-in and check-out times of the hotel?
    Check-in at our hotel is from 2:00 p.m. Check-Out must be done before 12:00 p.m.

    If you arrive before check-in time, you can leave your bags in the private storage room and use the hotel's common areas. Early check-in is possible, always depending on availability and an additional supplement may apply. If you have special needs, please contact us and we will do our best to help you.
  • On the last day, can I check out the room later?
    It is possible to extend the departure time by contracting "Late Check-Out". This service is subject to availability (please check with reception the day before departure) and additional charges may apply.
  • Can I modify my reservation?
    To modify a reservation you have made on our website, consult the “My Reservations” section or contact our agents by calling +376 755 356.

    If the reservation was made through a travel agency or another website, you must contact them to request any modification.
  • Can I cancel my reservation?
    If the Flexible rate applies to your reservation, you have up to 72 hours before arrival to cancel free of charge.

    To cancel a reservation you have made on our website, at least 72 hours before the arrival date, consult the “My Reservations” section or contact our agents by calling +376 755 356.

    If the reservation was made through a travel agency or another website, you must contact them to manage the cancellation.
  • Can I make a special request for my reservation?
    Of course! If you have any preference regarding the views, location of the room inside the hotel, distribution of the beds or any other subject relating to your reservation, you must contact the reception directly. You will find the contact details on the website of each property.
    Whenever possible, our reception team will do everything to make your stay with us as pleasant as possible, but we can not guarantee the requests.
    * Some special requests may incur additional expenses, you will always be informed at the time of making the request.
  • How can I reserve a crib? Does it have any cost?
    Our hotel has free cribs for your baby.

    If you need to reserve a crib, please indicate this in the comments of your reservation or contact the hotel directly by phone or email
  • Is there wifi in the hotel?
    Yes, in our hotel you can enjoy free WiFi.
  • Do you have foods free of gluten and other allergens?
    Yes, our restaurants have the possibility of preparing special foods for people with allergies, intolerances and other special needs.

    Please contact the hotel by phone or email a few days before your arrival to inform them of your needs.
  • Is there a hair dryer in the bathrooms?
    Yes, all our rooms have a hair dryer in the bathroom.
  • I have a reservation on half board or full board, are drinks included?
    No, drinks are not included in half board or full board and have an additional cost.
  • Is there a safe in the rooms?
    Yes, we have a safe in the room. This service is free.
  • Do you have baby food in the restaurant?
    Although we do not prepare specific meals for babies, we can offer you the possibility of grinding any food found on the buffet so that you can prepare delicious purees for the little ones in the family.